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| | | | IBX SUPPLIER NETWORK | | SEPTEMBER 2009 | Click here to visit IBX,>> | | 
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| | | | | | Index | | | | Increase the benefits of your IBX relationship | | | 
| | Kim Overgaard, Vice President IBX Supplier Network | | | At IBX, we work continuously to improve our processes and applications in order to increase our customer service levels. Over the past few years, IBX has implemented several new processes, services and applications which we hope will have a positive impact on your IBX experience.
In the articles below we have collected important information that will help you get the most out of your IBX subscription.
Kim Overgaard
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| Supplier related information on the IBX website | | | 
| | Fredrik Sjörén Sales Manager IBX Supplier Network | | | All supplier-related information is available in the Supplier area of the IBX website. On the website you can find information regarding all IBX applications and solutions as well as dates and locations for upcoming training sessions. We recommend that you save the URL of the website as a favourite in your web browser. | | | » Click here to visit the Supplier area on IBX homepage | |
| Benefit from quick updates to your catalogue (product and price) with the new IBX Supplier Content Management system | | | 
| | Mikaela Moss, Content Specialist, IBX Group | | | Communication is a key factor in buyer-supplier cooperation. Buyers need updated information on products and prices made available as soon as possible. Supplier Content Management is a new tool within IBX Supplier Network that ensures updated information in product catalogues is quickly reflected to the buyers.
Click here to read more about IBX Supplier Content Management
IBX provides IBX Supplier Content Management free-of-charge. IBX Supplier Content Management is a web-based application used for loading updated product catalogues to your customer´s e-procurement system(s). The advantages of using IBX Supplier Content Management include:
• Complete overview of your own catalogue process
• No limitations regarding the number of updates to your catalogue(s)
• The ability to download your last imported catalogue - online
• Reduced lead times for updating your catalogue (from days to hours)
To sign up for this service simply email the IBX Service Desk at
support@ibxgroup.com
| | » Check out the benefits of using IBX Supplier Content Management |
| The IBX Service Book guides you to the right service | | | | The IBX Service Book describes the services that IBX offers to buying and supplying customers. The purpose of the IBX Service Book is to standardise how services are requested, and is intended to give IBX customers greater information regarding available services and their lead times. Release date for the IBX Service Book will be the 1st of October 2009. | |
| IBX Supplier Training - Ensure maximum benefits from e-procurement | | | 
| | Daniel Hagberth, Supplier Activation Specialist, IBX Group | | | IBX offers training sessions for suppliers on a regular basis in the following areas and applications:
• IBX Catalogue Quality
• IBX Supplier Order Management
• IBX Quote
• IBX Supplier Content Management
For course details and to sign up for a training session please click here IBX Supplier Training
If you wish to receive invitations for our training sessions via email, please subscribe to IBX Supplier Trainings on the IBX Subscriptions page on the IBX website, click the link below.
For a customised training in a specific location, please contact IBX Service Desk, support@ibxgroup.com | | » Subscribe for invitations to IBX Supplier Training sessions |
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SUPPORT@IBXGROUP.COM | | | 
| | Hülya Sagici, Incident Analyst, Incident Management, IBX Service Desk | | Single Point of Contact for all Operational Services and Issues
IBX is introducing a Single Point of Contact concept for all our customers through the IBX Service Desk. We believe that this will simplify all IBX-customer communication. Instead of multiple email addresses for contacting IBX (for both content and supplier related services) customers will now have one single interface.
Using one interface, IBX will be able to give customers better and faster support. Every incident will have an estimated time for resolution and service requests will have defined lead times.
Requests, issues and questions reported to IBX Service Desk are now registered in our support system, and customers will receive a unique ‘ticket number’ by way of receipt/acknowledgement of the issue log, within 10 minutes. This ‘ticket number’ will allow you to track the progress of your issue/question through to its resolution. In addition, IBX Service Desk will send status updates to the ticket owner.
Examples of common support requests:
• You wish to change your order address or method
• You need help with using our applications
• You want to send in your catalogue for upload | | » Click on this link to contact IBX Service Desk |
| IBX Subscriptions – allows your company to control which information you receive from IBX | |
| | IBX Subscriptions is a free-of-charge service offered by IBX that allows your organisation to subscribe to information relating to all IBX Services as well as other relevant information.
IBX provides three types of information notifications:
• System status (technical difficulties; system outages, emergency; planned downtime and performance issues)
• System documentation (user manuals; release notes and release information)
• General information (new services offered; contact information changes; change of processes; upcoming training sessions etc) | | » To subscribe for information notifications from IBX, please click here |
| IBX Integration – allows your company to get more efficient processes with IBX! | | | 
| | Anja Iderström, Integration Consultant IBX Group | | | IBX Supplier Integration enables suppliers to integrate their internal sales order management and customer billing systems directly to IBX. Integration of the order and invoice flow to IBX improves the supplier’s process efficiency by allowing them to import the business documents directly to their back end system with no manual effort. With integration you will get:
• Reduced sales costs with streamlined order and invoicing processes
• Get paid on time by helping the customer to compress the invoice approval process.
• Offload sales reps from routine tasks
• Improved order accuracy will reduce error handling time. | | » For more information about IBX Integration, click here |
| | | | | Editor for the IBX Supplier Network Newsletter is Kim Overgaard. If you have any comments regarding the content, layout or anything else regarding the newsletter, please contact him via e-mail: kim.overgaard@ibxgroup.com or phone: +45 3369 5503
| | As a pioneer in the field of e-purchasing, IBX delivers measurable impact to client’s bottom lines through its comprehensive Efficient Purchasing framework. IBX serves blue chip corporations globally through proven purchasing expertise, with a high value supplier network and best of breed e-sourcing and e-procurement technology. The company enables its customers to generate sustainable cost savings through better spend visibility, increased spend under management and contract compliance. IBX offices are located in Stockholm (HQ), Antwerp, Copenhagen, Frankfurt, Helsinki, Milan, Oxford, Oslo and Paris. IBXGROUP |
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